My husband and I have been clients with BRAVEday since the 2000s. We are so thankful to have BRAVEday as our insurance advisors…and especially for recommending we have separate Trauma insurance policies of which we have both now benefitted.
I recently had the pleasure of working with Tania from BRAVEday during a challenging time when I needed to file a claim on my trauma insurance. From start to finish, Tania and the team provided exceptional personal service and demonstrated expert knowledge in handling my case.
I still remember Dean’s words when we first met him to discuss our insurance, “I will always prioritise this over any other expense, and that our biggest asset is our ability to keep generating income” At that time (pre-kids), I don’t think I quite understood what he meant by that but we listened and we have been working with the BRAVEday team for over 10 years who have been great in amending and reviewing our cover as we have “grown up” and our lives continued to evolve with kids, changes to jobs and houses.
Dean, Tania, and the team at BRAVEday have been providing insurance advice to me for well over 10 years now. Authenticity is a word that I use to describe my experience of being a client of BRAVEday and I have always appreciated Dean and Tania’s sage advice and their humanistic approach to their client relationships. Dealing with BRAVEday is a little special. From the little touches of generosity when you join as a new client to their proactiveness at policy renewal time, you feel they are there for you when you need them the most.
What we’ve learned from our recent claim experience is that it’s one thing having insurance, but another thing having the right people on your side when you have to make a claim.
It says on BRAVEday’s website ‘We fight for you at claim time’ and this is literally what Dean and Tania did. The insurers initially declined to pay our claim in full, but BRAVEday swung into action without us even having to know about it. They were able to get into the room with the insurers and convince them to reverse their decision and pay out our full claim. This is something we’d never have been able to make happen by ourselves, let alone at a time of stress and uncertainty.
I’m 49 years old and worked for Life and Health Insurers for my entire career.
I met Dean and Tania over 15 years ago, not long after I’d become sick with a rare and debilitating illness. After I’d come to terms with my illness, it was clear to me that it wasn’t something that would let me go, or that I would ever recover from.
20 years ago during a loan application, my bank encouraged me to take out a Life and income Protection Policy for myself and my partner. Despite the bank being remunerated for the last 20 years, the only contact I have ever had was an annual notification of an increase in premium.
“Speed…professionalism and real empathy 100% of the time…” I needed to activate my income protection insurance at a time of great personal distress and trauma. Braveday took the lead straight away and processed the claim with my insurance company in record time. Having a broker sit between you and what are ultimately faceless global corporates with no personal touch is the only way to go!
Dear Tania, I want to thank you personally and your team at Brave Day for the thoughtful and helpful service you gave me when my husband passed away recently.
Dean and Tania’s team are always prompt and proactive in their responses and also at reminding me when updates etc need to be made to my policy. The service always has a personal touch as well. Our most valuable experience was the initial and secondary consult with Dean… he was very clear at explaining the best/worthwhile policies for our family that gave us best cover for our situation without overselling. We would recommend this team to anyone looking to take out personal insurance ! They are actually the best around!
The team at BRAVEday are fantastic. From looking after my companies insurance through to looking after my personal requirements. Kane and Dean are always willing to go the extra mile and provide solutions that suit.
BRAVEday obtained an extension to our life cover even though there were circumstances that a claim would be made in the future. They understood the details in the policy, liaised with the underwriter and were able to proceed with a significant increase in our cover.
It says on BRAVEday’s website ‘We fight for you at claim time’ and this is literally what Dean, Tania and the whole team at BRAVEday recently did for me.
I can’t say enough great things about BRAVEday! From the very beginning, their team was professional, knowledgeable, and genuinely cared about finding the best life insurance solution for me and my family. They took the time to understand my needs, explained all my options clearly, and made the entire process seamless and stress-free.
The BRAVEday team kicked into gear as soon as I made the call letting them know what was going on.
I called Dean who was able to confirm eligibility of cover straight away and Tania picked it up from there. The good thing is she dealt with the insurance company directly and gave me a timeframe as to when we could expect to hear so I was not waiting expecting to hear. This was crucial so I wouldn’t be waiting unnecessarily for news.
As the Head of HR for Hind Management and Sudima Hotels, I’ve experienced firsthand how BRAVEday’s support has made a profound difference for our team. During times of grief, as we supported employees dealing with the loss, Tania, Dean and the team at BRAVEday provided not just financial assistance but also compassionate grounds.
I cannot recommend Tania, Dean, and the team at BRAVEday enough.
Once I started full time work in my 20’s, I met with Dean to discuss my insurance needs. He comprehensively broke down the best insurance types and policy options for myself and my partner and explained everything so thoroughly. This was brilliant because once my policies were in place, I knew what I was paying for and had a great understanding of my insurance.
I have been a BRAVEday client for well over a decade now and they have always been there for me to answer questions, make suggestions and generally ensure that my best interests are being cared for in terms of my insurance. The recommendations that I received from Dean when I first set up my insurance policies were excellent and completely tailored to my needs. Tania has been an absolute life saver on many occasions (I am not very good at keeping track of the insurance I have…).
I never in my life imagined I’d be diagnosed with breast cancer, but when I received my diagnosis in January 2022, Dean and Tania at BraveDay were a godsend. Not only was everything sorted quickly and easily, so I could choose the best possible private care, but they were caring, concerned, and had given excellent advice that meant that I could focus on my treatment and getting well. They lived up to their promise and definitely stepped in at claim time – I’m grateful for their care and support, and that I had the good sense to choose them as my insurance providers.
Three and a half years ago the worst thing so far in my life happened to me – I was diagnosed with cancer. It all happened so quickly – I found a lump in my breast and got anxious about it. The next day I was at my doctors and right after the examination he told me to prepare for a hard road ahead. Single and in my mid to late 40s, he told me to visit my parents on the way home instead of going back to work. He had already reached out for a specialist referral for the next day. The following week was full of tests and biopsies, negative results that my specialist / surgeon did not believe and then the confirmation that yes it was cancer. (Funny how in other situations positive is good and negative is bad!)
I have been with BRAVEday for many years now, they always give me good advice. I have an older policy with them and each year they give me advice on what to do. They also keep me informed with what is happening in their world as far as insurance is concerned. Great people, great company.
As I have been with BRAVEday for many years, Dean and his team have looked after me and my policy very well and they have given me good advice when things have changed for me, BRAVEday will go the extra mile for you.
The team at BRAVEday have provided outstanding service over many years. When I have needed to make a claim for health reasons they were supportive and caring and took all the worry out of the process. On top of great service they now offer an even wider range of services. I highly recommend them for honesty integrity and thorough knowledge of their products and services.
I’m extremely grateful to Dean and the team at Braveday who have proactively looked after myself and my husband in our health, life and trauma insurance. We never think it can happen to us, but when it does, as it did in my case with a melanoma diagnosis, I was very fortunate to have my trauma cover in place.
I can’t express enough how thankful I am that I signed up for health insurance in the early 2000’s withBRAVEday. At the time it feels expensive with everything else you’re navigating as a younger person, working hard and raising a family – but boy does it help when you need it.
4 weeks before Christmas I was diagnosed with breast cancer through a routine mammogram.
I was in shock I could not believe this was happening to me. My husband contacted Dean, he was very sympathetic and said we could claim through my trauma insurance. A few days later Tania rang me, her kindness and compassion towards me made me feel I had their support.
Where to start… Tania, Dean, and the team at BRAVEday have been looking after our insurances for over 10 years now.
Last year I suffered a debilitating injury which resulted in over 6 months off work and another 6 months of heavily reduced capacity to work. It was an accident, and I didn’t even think about my insurance. Out of the blue Tania rings and says that she has seen I am injured and that I have policies in place to cover my income and business. With much persistence Tania convinced me to complete the claim forms for my insurers (previously, before BRAVEday became my advisers, I had made a claim and one of my insurers pulled every trick in the book to not pay out).
Even when you have cover in place, you always hope you won’t need to make the call to your adviser with bad news, but we have had to on multiple occasions recently.
Dean and the team at BRAVEday have been our personal insurance brokers for over fifteen years. Over the course of time, they have always provided relevant advice for our circumstances at the time, adjusting things as needed.
When I was diagnosed with prostate cancer there was immediately a lot to be concerned about. I was relatively young to have this type of cancer and it was quite unexpected.
I didn’t know how advanced it was or what the eventual consequences would turn out to be. It was a worrying time for myself and my family. It was reassuring to know that several years earlier Dean from BRAVEday had recommended a range of insurance cover that meant that my family and I were well insulated financially regardless of the outcome.
It probably goes without saying that a cancer diagnosis is a big shock. And even though you know you have insurance to cushion the blow of shocking moments like these, you really hope you won’t need it! But knowing you are covered in a crisis can bring you true peace of mind – and that’s exactly what Tania and the team at Braveday did when they learned of my diagnosis. They let me know that they were there for us and treated our wee family with true kindness and compassion – and amazing efficiency! We are truly grateful.
Like most people I viewed insurance premiums as a grudge purchase and had a preconceived belief that they would do all they could not to pay out when needed. The true test of any insurance agreement is at claim time and my experience has been awesome, proving me wrong.
We have been clients of Dean, Tania and the team at Braveday for many years, and in that time we have received excellent personalised advice and proactive and efficient service. As our situation has changed we have been able to adapt our cover easily based on Dean’s suggestions and experience. At claim time the team made the process incredibly easy, worked very hard on our behalf and achieved a very positive outcome for us.
I am confident that, should a tragedy occur, the staff at BRAVEday would respond with genuine warmth and empathy. I also believe that the financial side of things would be sorted promptly and with no fuss.
We have had excellent service from BRAVEday, never feel “over sold” to and they have been extremely helpful the one time we have had to make a claim. I have no hesitation in recommending them for both life insurance and general insurance.
I got my car back and I am very happy with the job done, thanks. Thanks for your help and service.
BRAVEday having been looking after my health, content and business insurance for several years. I can honestly say that the service and advice has been extremely professional. I have no hesitation in recommending their service to anyone.
After chatting with Dean we realized we had been paying for insurance products we didn’t understand, and we didn’t have the insurance products we thought we did have. Dean straightened a lot of this out for us, and even came back with more favorable premiums.